Human Resource and Performance Management in Healthcare)

Human Resource and Performance Management in Healthcare

Professional Diploma
Institute of Leadership, Dublin

Course details

Leading people and teams is a core function of a manager’s role and research shows that effective people management and developing high performing health teams directly affects patient/service user experiences and outcomes.  Healthcare services are delivered to people through people. This programme aims to provide participants with the knowledge, skills and competencies to manage people in healthcare especially those working in and across a complex array of service delivery teams. 

Participants will have the opportunity to apply existing and explore new theoretical frameworks; understand regulatory requirements and engage with subject matter experts.  They will consolidate their learning using simulation and directly applying their analytical skills to the work environment via practice-based module assignments. 

Applications for the Professional Diploma in Human Resource and Performance Management in Healthcare are accepted on a rolling basis. 


Module 1: Developing and Demonstrating People Management in Healthcare (10 ECTS)

The aim of this module is to provide participants with the knowledge and comprehension of key elements of people management and employee relations methodologies and to apply these to their practice. There will be an emphasis on psychological approaches and practice-based activities. 

Module 2: Leading People and Managing Resources in the Clinical Context (10 ECTS)

The aim of this module is to assist healthcare professionals and managers to become familiar with key team development dynamics and to apply these to multi-disciplinary and trans-disciplinary teams. There is an emphasis on managing team processes such as conflict resolution, negotiations, coaching, communications and enhancing resilience.

Module 3: Leading Change and Quality Improvement in Health Services (10 ECTS)

In this module, participants will develop an understanding of the regulatory environment and the roles played by key stakeholders in employee relations. It will focus on regulation, clinical governance and new approaches to equality, diversity and inclusion in the workplace.

The Professional Diploma in Human Resource and Performance Management in Healthcare aims to: 

  • Develop participants’ capacity to understand how leading and managing people and teams contributes to the overall functioning of the healthcare system, organisations, organisational performance and patient/service user outcomes.
  • Develop an understanding of the range of relevant people and team management frameworks and knowledge leading to enhanced and sustained performance.
    Apply skills of leading people and teams particularly in relation to the management of individuals, professional, multi-disciplinary and trans-disciplinary teams.
  • Develop competence in understanding and responding to the healthcare environment, in particular health economics; regulation and employment law; resourcing and talent management; strategic human resources management and the principles of organisational and clinical governance in leading effective innovative services.
  • Demonstrate the ability to challenge assumptions and to understand the changing environment, question processes, policies and procedures in people management at an individual, team, organisational and systems levels – nationally and internationally.
  • Develop participant’s people management and leadership skills, insight, confidence and awareness necessary to identify and implement evidence-based contemporary people management practices.
  • Develop a strategic and action-orientated mindset that enables participants to critically assess and reflect on the evolving environment with the capacity to implement learning in practice.
  • Develop participants knowledge and skills of reflection and to understand how this contributes to effective people and team management and well being of patients and services in complex adaptive systems.

Below is the timetable for the academic year 2021/2022 October intake:

Orientation Time 11 - 22 October 2021
Orientation Opens   11 October 2021
Orientation Webinar 1 1-2pm 15 October 2021
Orientation Webinar 2 1-2pm 22 October 2021
Module 1 26 October - 17 December 2021
Module 1 Opens    26 October 2021 
Live Workshop 1 9:30-1pm 2 November 2021
Live Workshop 2 9:30-1pm 3 November 2021
Live Workshop 3 9:30-1pm 12 November 2021
Module 2   17 January - 11 March 2022  
Module 2 Opens    17 January 2022
Live Workshop 1 9:30-1pm 25 January 2022 
Live Workshop 2
9:30-1pm  26 January 2022
Live Workshop 3
9:30-1pm  4 February 2022
Module 3   21 March - 13 May 2022
Module 3 Opens   21 March 2022
Live Workshop 1
9:30-1pm 29 March 2022 
Live Workshop 2  9:30-1pm
30 March 2022 
Live Workshop 3
9:30-1pm  8 April 2022