Introduction to Quality and Process Improvement in Healthcare

Programme overview

This practical one-day programme provides a high-level overview of how multidisciplinary teams in a healthcare setting can deliver quantifiable and sustained improvement in their service delivery. Our programme focuses on developing robust processes, enabling better patient flow, while supporting the clinical team’s effectiveness using real examples of where teams have both succeeded and failed in their improvement efforts.

Who should attend?

This course is beneficial for individuals and teams working in healthcare such as clinicians, allied health professionals, nurses, quality and administrative staff who are passionate about improvement and want to learn more about improvement science and implementation.

Topics covered

  1. Quality and process improvement and our health service – why is it so important?
  2. Leading change – What is required to be successful?. What is required to fail?
  3. Improvement science methodologies e.g. IHI Model, Six Sigma etc.
  4. Improvement tools – Process mapping, Driver Diagrams and planning and Implementation tests of change.
  5. Measurement for improvement
  6. The hard part –‘Measurement for Management’ and sustaining the improvements.

Learning outcomes

  • Understand the core components of improvement science methodologies such as the IHI Model, Six Sigma and others.
  • Understand how to apply process mapping to visualise opportunities for improvement.
  • Ability to identify aims using driver diagrams.
  • Understand the dynamics of change.
  • Understand the specifics of measuring for improvement.


Participants will receive an RCSI and NMBI approved certificate of completion

NMBI 7.5 CEUs, RCSI 7.5 CPD Points


For more information please contact