Supporting you

Someone on phoneThe health and well-being of our students is our top priority. We recognise that this is a difficult time, which is impacting on how and where we study.

It is more important now than ever for all of us to take care of our mental as well as physical health.

The University has a number of resources for students to help you find the support and information you need. These resources are updated regularly and are available on the student well-being page on Moodle.

Contacts

Services About/Contact
Student Services

The Student Services Office is responsible for a range of non-academic support and services, including: Accommodation, clubs and societies, financial assistance, gym and fitness facilities, immigration, orientation and student events. The team is based on the ground floor in RCSI, 123 St Stephen’s Green, Dublin 2 and are looking forward to meeting you.

Student Academic and Regulatory Affairs (SARA)

The SARA department is made up of the Registry team and the Operations and Examinations team.

The Registry Services team is responsible for the student record. Student records are used to provide academic transcripts, official letters, verification of documents and forms to alumni. The Registry team also manage the Garda vetting process for students to enable them to participate in placements for their programme of studies.  They also manage the exceptional circumstances, appeals and disciplinary processes. Contact: registry@rcsi.ie

The Operations and Examinations team is responsible for Undergraduate exams and exam-related queries, as well as results, timetables, and clinical electives.

The SARA office is located on the 1st floor in RCSI, 123 St Stephen’s Green, Dublin 2 and on the 1st floor, RCSI Education & Research Centre in Beaumont hospital. Contact: ssgsara@rcsi.ie or clinicalsara@rcsi.ie

 

Student fees

The Student Fees Office is responsible for all fee-related queries. Fees staff are located in the SARA Office, RCSI, 123 St Stephen’s Green, Dublin 2.

RCSI’S Centre for Mastery: Personal, Professional and Academic Success (CoMPPAS)

CoMPPAS works collaboratively with students to facilitate and empower them to achieve their personal, professional and academic goals. CoMPPAS provides a range of independent and confidential professional services and supports –  access to these services is not recorded on student transcripts.

RCSI Student Welfare

The CoMPPAS Student Welfare team provide confidential one-to-one support and advice for students at RCSI. The service is social worker-led and is here to help students to reach their full potential and overcome any challenges that they may meet in their time at RCSI. There are three Student Welfare officers in full-time employment with RCSI.
The service aims to:

  • Provide a compassionate, inclusive and student centered service
  • Promote positive mental health among the RCSI student body
  • Implement personalised support plans collaboratively with students based on individual needs
  • Promote the rights students and advocate on their behalf

We provide individual consultations with students, run workshops and student events and also help students to access support from other helpful services, like counselling. Some of things we can help with include strategies for positive mental health, academic issues, feeling overwhelmed or anxious, bereavement and financial difficulties. Email swo@rcsi.ie to request a call back. You can also view our student well-being brochure here

RCSI Counselling Service

RCSI offers a professional independent confidential counselling service, available to all RCSI students, which is located off campus. Our counselling service has extensive experience over many years in providing counselling support to RCSI students. On behalf of RCSI, they manage a diverse panel of over 20 professionally registered counsellors with a broad range of expertise located across the city.

As part of the counselling process, a student will firstly meet with a clinical psychologist who will carry out an initial assessment of their support needs. This is a collaborative process and will take into consideration a student's needs and goals. The student will then be matched with, and referred to, one of our specialist counsellors depending on what best suits their needs. Contact CPSL Counselling cpslmerrion@gmail.com or +353 1 283 9366.

CoMPPAS Student Assistance Programme

The CoMPPAS Student Assistance Programme (CSAP) is a confidential and independent counselling and specialist information service, which can be accessed 24 hours per day, 365 days per year, and can be accessed anywhere in the world. This service provides both phone based support, information and access to up to six face-to-face counselling sessions. This service also provides access to information specialists, who can assist with matters such as property and renting, legal situations and managing personal finances. The service also offers an online portal with helpful information about well-being.

Niteline

Niteline provides a friendly and completely confidential listening ear for anyone who feels they need to talk about issues worrying them. Phone lines are open every night of term from 9pm - 2.30am. Niteline also offer an online listening service via instant messaging.

1800 793 793

IT

IT offer support to students through the IT Helpdesk, which is located in the IT Department, RCSI House, 121 St Stephen’s Green.

Moodle

Moodle, the RCSI virtual learning environment (VLE) is a valuable resource for all registered students, facilitating access to a wide variety of information including: class timetables, lecture notes, multimedia tutorials, results, self-assessment tests and events for clubs and societies. It is password protected for the exclusive use of RCSI students. To log in, simply enter your RCSI provided network username and password.

Emergency contacts

In an emergency you should phone 999 or 112 (ambulance, police, and fire brigade service). If you are experiencing an emergency on campus, please contact campus security.

  • Campus security for St Stephen’s Green, Croke Park: +353 1 402 2219
  • Security in Beaumont Hospital: +353 1 809 2110/2142
  • Security in Smurfit Building: +353 1 8528653 (Mon - Fri, 7am - 11pm)
  • Connolly Hospital Blanchardstown: +353 1 646 5641.