Communication with Patients and Colleagues to Promote Safety in Healthcare


Suitable for: SHOs and registrars in all surgical specialties, emergency medicine doctors

This course is designed to support healthcare staff to take a skilled, sensitive and person-centred approach to conversations with patients and their families, and with
colleagues. The course is underpinned by the core values of care, compassion, trust and learning.

Research indicates that a healthcare team member's communication skills can have a profound impact on healthcare outcomes and on the experience of care for patients and their families. The ability of healthcare staff to listen, explain and empathise can influence the patient's capacity to follow through with treatment recommendations and empower patients and their families to find solutions to their health challenges. In addition, communication among healthcare team members can encourage good working relationships, job satisfaction and improve patient safety.

Learning outcomes

  • Review core consultation skills using the Calgary-Cambridge Guide
  • Consider how these skills need to be applied with greater depth and intensity in challenging consultations
  • Describe and demonstrate key skills needed for challenging consultations in a safe setting
  • Reflect on and identify key skills you wish to practice to enhance your skills for challenging consultations
  • Identify your preferred communication style and consider the styles of your colleagues
  • Identify and discuss the core components of collaborative team-based healthcare
  • Describe the key principles and skills of handover
  • Demonstrate these skills utilising the ISBAR3 tool