How to Professionally Manage Harassment and Bullying

Summary

This course will explore the complex nature of workplace bullying and harassment and the adversely affect this has on the quality of patient/client care by undermining employee morale and can result in absenteeism, stress-related illnesses and higher turnover of staff. 

The course will also help to develop an understanding of how bullying and harassment can have a devastating effect on the health, confidence, morale and performance of those subjected to it. This may also also have a damaging impact on employees not directly subjected to inappropriate behaviour, but who witness it or have knowledge of it and experience it from non-employees.

Learning outcomes

  • Develop an understanding of the difference between is bullying and the different forms of harassment.
  • Demonstrate workplace bullying and what bullying is not classified as bullying.
  • Provide an in-depth understanding of the different between bullying and friendly workplace conversation and harassment by non-employees.
  • Develop a understanding of the legislation in relation to bullying and the roles of responsibilities under the policy and the procedures for dealing with allegations of bullying and harassment.
  • Provide an in-depth knowledge of the employer’s, employees’, managers’ and supervisors’ responsibilities and the role of the union officials and their responsibilities.
  • Have the opportunity through role-play scanarios to deal with a bullying and harassment complaint as a manager, employee and union official.

Suitable for: SHOs and registrars in all surgical specialties; emergency medicine doctors