Managing Error

Summary

Suitable for: SHOs and registrars in all surgical specialties; emergency medicine doctors

The HSE launched the policy of Open Disclosure (OD) in November 2013. In this policy, it is evident that doctors should support an open, timely and consistent approach to communicating with service users and their families when things go wrong in healthcare.

This workshop explains the principles of OD and demonstrates the skills necessary to achieve OD with patients and their families when an adverse event occurs.

Learning outcomes

  • The HSE open disclosure project and its significance
  • Understanding OD and its implications
  • Best practice guidance on how to implement the principles of OD