This workshop is run in conjunction with the Medical Protection Society (MPS) and is held on-site in RCSI, Dublin 2.
This workshop will provide you with skills to combat the common causes of complaints, claims and managing risk through communication. It introduces proven preventative skills and techniques you can implement immediately to reduce your exposure to litigation and complaints, improving patient safety.
Patient dissatisfaction with the decision-making process about their treatment options can increase the risk of complaints or claims against a doctor. Facilitating conversations effectively can result in more informed and appropriate decision making for patients. It can also increase a patient’s sense of ownership of the decision leading to better acceptance of unexpected or unwanted consequences after an adverse outcome.
This course is suitable for SHOs and registrars in all surgical specialties and emergency medicine doctors.
Faculty: Sara McDevitt, MPS
- Learn how to facilitate effective patient decision-making.
- Understand the process of shared decision-making and its importance in effective doctor-patient relationships.
- Gain an understanding of what leads to complaints and claims related to clinical decision making.
- Explore the challenges that you could face in the decision making process.
- Learn techniques that will assist you in meeting the rising expectations of patients for information about their healthcare choices.
- Reduce your likelihood of complaints and claims arising from clinical decision-making consultations.