Summary
The aim of the Leading and Managing your Organisation micro-credential is to provide you with an understanding of the nature of service and the factors that contribute to excellence in leading service in healthcare through lectures, guest speakers, seminars, readings and assignments.
You will develop an understanding of the healthcare structures and their competing demands, the development of a culture of service excellence, the various activities involved in the analysis, formulation and implementation of strategic initiatives.
This micro-credential – delivered over five weeks – will challenge you to draw on work practices to understand techniques and principles examined to lead and deliver a service of excellence in their organisation.
Each topic has a series of required readings that should assist you in your preparation and understanding of the central issues for each topic. In addition to the lecture notes, readings and journal articles provide the academic content of the topic.
You will also have the opportunity to explore the relevance of concepts and tools in healthcare settings by applying their analytic skills via a course assignment. The objective is to bring the conceptual material to life by illustrating these concepts with real-life examples during the lectures.
Delivered by Dr Mary Collins, chartered psychologist, author and senior practitioner coach, this course is aligned to Level 9 on the Irish National Framework of Qualifications.